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Print ArticleAlso in the form of an Excel spread sheet, the matrix offers a series of questions that should be asked about any potential software vendor. Answers to each question are rated from excellent to poor expressed numerically. At the end of the matrix, each vendor receives an overall score.
“The questions are what make the matrix worthwhile. They are not always obvious questions to ask, especially for people new to the technology market. But the answers can show how well your software will be supported, how good the training will be, and how willing a vendor is to help solve the individual challenges your unique fleet might have,” Arsenault explained. “It all relates to how successful your deployment will be, and how well the software will serve your needs over time as well.”
The Maintenance Software ROI Calculator and Decision Matrix are available as free downloads from Arsenault Associates’ web site at www.arsenault.biz or by calling 800-525-5256.
